Privacy Policy — How dkwin99 Collects, Uses, and Protects Your Personal Data

dkwin99 collects personal data from you in several ways: directly when you register an account or interact with our platform, automatically as you navigate our website, and from third-party partners who assist us in delivering our services. The categories of personal data we collect are described below.

1.1 Registration and Account Data

When you create a dkwin99 account, we collect the information you provide during the registration process, which includes:

• Full legal name
• Date of birth (used for age verification — players must be 18 or older)
• Email address
• Mobile phone number
• Residential address (city, district, and country — Bangladesh players may reference Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar)
• Username and password (passwords are stored in encrypted, hashed form)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address (utility bills, bank statements) and proof of ownership of your payment method (bKash, Nagad, Rocket, or Upay account confirmation screenshots, or bank statements). These documents are used exclusively for identity verification, fraud prevention, and compliance with applicable regulations.

1.3 Financial and Transaction Data

When you make deposits or withdrawals on dkwin99, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer through Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank), transaction amounts in Bangladeshi Taka (BDT), transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment authentication is handled directly by the respective payment provider.

1.4 Usage and Behavioural Data

As you use the dkwin99 platform, we automatically collect data about how you interact with it. This includes:

• Pages visited, games played, and betting markets accessed
• Session duration, click patterns, and navigation paths
• Device type, operating system, browser type and version
• IP address and approximate geographic location (country and city level)
• Referring URLs and search terms used to reach dkwin99
• Game preferences, bet history, and wagering patterns (used for responsible gaming monitoring)

1.5 Communications Data

If you contact our support team via email at support@dkwin99, or participate in any survey, feedback form, or promotional activity, we retain records of that correspondence, including the content of your messages and our responses, for service quality, dispute resolution, and training purposes.

dkwin99 uses the personal data it collects for the following purposes. We process your data only for legitimate purposes and in ways that are proportionate to the information collected.

dkwin99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or unless required to do so by applicable law.

dkwin99 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing your registration data, financial transactions, and account management activities is necessary for dkwin99 to fulfil its contractual obligations to you as a registered player under our Terms & Conditions.
• Legal Obligation: Certain processing activities — particularly identity verification, anti-money laundering checks, and the retention of transaction records — are required to comply with applicable legal and regulatory obligations.
• Legitimate Interests: dkwin99 processes usage data, device data, and behavioural data on the basis of its legitimate interest in maintaining platform security, preventing fraud, improving service quality, and monitoring for responsible gaming indicators. These interests do not override your fundamental privacy rights.
• Consent: Where dkwin99 sends you optional marketing communications (for example, promotional emails about seasonal bonuses tied to Pohela Boishakh, Eid, or BPL cricket season), it does so only on the basis of your explicit, freely given consent. You may withdraw this consent at any time.

dkwin99 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may, however, share your personal data with carefully selected third-party service providers and partners who assist us in operating our platform. All such third parties are required to handle your data securely, in accordance with this Privacy Policy, and only for the specific purposes for which they have been engaged.

The categories of third parties with whom dkwin99 may share your personal data are:

• Payment Processing Partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum transaction data necessary to process your deposits and withdrawals securely.
• Identity Verification Providers: Third-party KYC and identity verification specialists may receive copies of your identity documents for the purpose of verifying your identity in connection with your dkwin99 account.
• Game Studio Providers: Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO, and others receive a player session identifier and minimum game-session data necessary to deliver their games through the dkwin99 platform. They do not receive your full personal profile.
• Analytics and Performance Providers: Third-party analytics tools may receive anonymised or pseudonymised usage data to help us understand how players interact with the platform and identify opportunities for technical improvement.
• Legal and Regulatory Authorities: dkwin99 may disclose personal data to law enforcement agencies, courts, or regulatory authorities where it is required to do so by applicable law, court order, or regulatory direction — including in connection with anti-money laundering (AML) obligations.
• Fraud Prevention Services: Shared fraud intelligence networks and anti-fraud technology providers may receive relevant data points (such as IP address and device fingerprint) to assist in detecting and preventing fraudulent account activity across multiple platforms.

dkwin99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, measure platform performance, and (where you have given consent) deliver relevant promotional content. A cookie is a small text file stored on your device by your web browser when you visit a website.

The cookies used on dkwin99 fall into the following categories:

You may control your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, though disabling strictly necessary cookies may impair or prevent your use of the dkwin99 platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

dkwin99 may also use web beacons (also known as pixel tags) in emails and on-platform content to determine whether communications have been opened and whether links have been clicked. This data is used to measure the effectiveness of our communications and to improve our promotional messaging.

dkwin99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with applicable legal, regulatory, and contractual obligations. The following retention periods apply as a general guide:

• Active Account Data: Retained for the full duration of your account's active status on dkwin99, plus a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations.
• Transaction Records: Financial transaction data (deposit and withdrawal records) is retained for a minimum of five years from the date of the transaction in accordance with applicable financial regulations.
• KYC and Identity Documents: Copies of identity verification documents are retained for a minimum of five years from the date of verification, or five years from the date of account closure, whichever is later.
• Customer Support Communications: Records of support interactions, complaints, and dispute correspondence are retained for three years from the date of the final resolution of the relevant matter.
• Marketing Consent Records: Records of your consent to (or withdrawal from) marketing communications are retained for a period of three years from the date of the most recent consent action.
• Anonymised Usage Data: Aggregated and anonymised platform usage statistics that cannot be linked back to an individual are retained indefinitely for product development and performance analysis purposes.

When your personal data is no longer required for any of the purposes described above, dkwin99 will securely delete or irreversibly anonymise it. If you request deletion of your data and we are not under a legal obligation to retain it, we will action the request within 30 calendar days.

dkwin99 takes the security of your personal data seriously and has implemented a range of technical and organisational security measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the dkwin99 platform is encrypted using 256-bit SSL/TLS protocols, preventing interception during transmission.
• Password Hashing: Account passwords are never stored in plain text. They are irreversibly hashed using industry-standard cryptographic algorithms before being stored in our systems.
• Access Controls: Access to systems that store personal data is restricted to authorised dkwin99 personnel on a strict need-to-know basis. All staff access is logged and audited.
• Intrusion Detection and Monitoring: Our infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous behaviour patterns that may indicate a security incident.
• Regular Security Audits: dkwin99 conducts periodic internal and third-party security assessments of its platform and infrastructure to identify and remediate potential vulnerabilities.
• Data Minimisation: We collect only the personal data that is necessary for the specific purposes described in this Privacy Policy, and we do not retain data beyond the periods set out in Section 6.

In the event of a data security incident that is likely to result in a risk to your rights and freedoms, dkwin99 will notify affected players without undue delay, including information about the nature of the incident, the data involved, and the steps we are taking to address it. You can report any security concerns to us directly at support@dkwin99.

As a player on dkwin99, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us in writing at support@dkwin99 with your full name, registered email address, and a description of the right you wish to exercise. We will respond within 30 calendar days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data that dkwin99 holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You have the right to request that dkwin99 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where there is no overriding legal basis for continued processing. This right is subject to our legal retention obligations under applicable financial regulations.
• Right to Restriction of Processing: In certain circumstances, you may request that dkwin99 restrict its processing of your personal data — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where dkwin99 relies on its legitimate interests as the legal basis, including profiling for responsible gaming monitoring purposes.
• Right to Withdraw Consent: Where processing is based on consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

dkwin99 will not charge a fee for handling a data subject rights request unless the request is manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable administrative fee or decline to act on the request, with written explanation provided.

dkwin99 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 18. Our registration process includes an age declaration step and, where necessary, documentary age verification as part of our KYC process.

If dkwin99 becomes aware that personal data has been collected from a person under the age of 18, the relevant account will be immediately closed, all associated data will be securely deleted to the extent permitted by legal retention obligations, and any deposited funds will be returned to the payment source used for the original deposit after deduction of any winnings generated on those funds.

dkwin99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, technological developments, or applicable legal and regulatory requirements. When material changes are made, we will update the effective date displayed at the top of this page and, where the changes are significant, notify registered players via the email address associated with their dkwin99 account.

We encourage you to revisit this page periodically to stay informed about how dkwin99 is protecting your personal data. Your continued use of the dkwin99 platform following publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you object to any material change, you have the right to close your account in accordance with Section 8 of our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that dkwin99 holds about you, please contact our data support team using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.

• Email: support@dkwin99 (plain text — not a clickable link)
• Response Time: We aim to acknowledge all privacy enquiries within 24 hours and to provide a substantive response within 30 calendar days.
• Language: All privacy communications are handled in English. Bangladesh Standard Time (BST, UTC+6) applies to our response timelines.

When contacting us about a data subject rights request, please include your full registered name, the email address associated with your dkwin99 account, and a clear description of your request. This will help us locate your records accurately and respond efficiently.